Frequently Asked Questions

Login Help:

  1. I'm not usually asked to log in. Why now?

    Most likely the cookies on your internet browser got deleted. All you need to do is re-login. After you login, it should go back to the way it was before this issue - simply click on an article to go directly to the full story.

  2. I forgot my login information. Can you email it to me?  

    We’ve made it easier to access your account with an option to log in without using a password for enhanced security and convenience.

    If you know the email address on file:

    Click the "Log In" button on our homepage and enter your email address.

    Click the "Send Access Code" button to request a temporary Access Code, which will be sent to your email.

    Keep your browser window open, copy the Access Code from the email, and paste it into the Enter Code textbox. The code is valid for 60 minutes.

    If you prefer, you can still log in using your password by choosing the "Login With Password" option. If you’ve forgotten it, visit the Password Reset page to create a new one.

    If you’ve forgotten both your email on file and your password, please contact our customer support team at (212) 542-1245 or log a case for assistance. 

  3. Why am I being asked to log in on a semi-regular basis?

    Some companies do regular sweeps of the cookies on your computer.  This is a routine operation performed by your IT department as security measure and unfortunately we are unable to assist in these cases.  Please contact your IT department for further assistance.

  4. I submitted my email address on the password reset page and I have been unable to recover my login information.

    First, please check your SPAM/Junk email folder to make sure the email was not misdirected there.

    If not, please note that the email address you key in must be identical to the email address we have on file for you. If you're not sure what email address you're subscribed or you continue to experience difficulty retrieving your login information, please log a case with customer supportand select the "I cannot login" option or call (212) 542-1245 or +44 (0) 20 7775 6668.


Access Help:

  1. How do I sign up for a subscription?

    Click here to sign up for Ignites Europe and you will receive a two-week free trial, or if eligible, you will automatically be added to your company's existing subscription at no additional cost.

    If you have questions about signing up for Ignites Europe, please call (212) 542-1255 or +44 (0) 20 7873 4578.    

  2. I am asked to log in every time I access Ignites Europe on my mobile browser. 

    It is possible your browser has been set to Incognito and your cookies are not being saved.  To check to see if your internet browser has been set to Incognito, please follow the instructions in the links below:

    Android

    iPhone/iPad

  3. Is there a mobile app for Ignites Europe? 

    We do not have a mobile app for Android devices.  While we do have a mobile app for Apple devices, the app will soon be phased out.  We have done extensive work redesigning and optimizing our browser web page to make reading seamless and convenient.

Technical Support:

  1. I'm no longer receiving the daily emails

    Please contact Customer Support.

General:

  1. How does Ignites Europe fit in with our compliance needs?

    We've designed Ignites Europe to be compliance-friendly. Any submissions to the Ignites Europe website automatically generate a copy of what you've written. Our systems send that copy to the email account associated with your username on any communication you make through our site. Your firm's compliance systems capture the email as it arrives in your inbox. This system works when forwarding a story to a friend, submitting a comment in one of our discussions, providing feedback on one of our articles, and sending a message to an editor.